Common faults and simple checks
Many stairlift problems have simple causes. If the lift won't move, check that the key switch is on, the seat is fully swivelled back, and the chair is parked properly on its charging point. Something caught under the footrest or carriage can trigger a safety sensor and stop the lift. Beeping when parked often means the batteries aren't charging, which can be a switched-off socket. If none of these help, stop using the lift and call an engineer rather than forcing it.
Batteries and regular servicing
Most domestic stairlifts run on rechargeable batteries that wear out over time, and a lift that is slowing down or struggling on the way up may need new ones. Manufacturers generally recommend servicing at regular intervals, often once a year, to check the safety sensors, rail, gears and seat belt. Ask what a service includes, whether parts and call-outs are covered by a maintenance plan, and how quickly an engineer can attend if the lift breaks down and someone is stuck upstairs.
Older lifts and VAT on repairs
Engineers can often work on several makes, but parts for older or discontinued models can be harder to find, so give the make, model and age if you know them. Under HMRC's VAT Notice 701/7, repairs and maintenance of qualifying equipment for someone who is disabled or has a long-term illness can be zero-rated, with an eligibility declaration. The reduced rate for people aged 60 or over covers supply and installation only, not later repairs. Ask the engineer how VAT applies to the work.
Jobs we can find a stairlift installer for
- Annual servicing and safety checks
- Battery replacement
- Breakdown call-outs
- Repairs to most common makes
- Stairlift removal when no longer needed
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